Refund policy

Returns/Exchanges:

All jewelry items are handmade to order, there are no returns, we do offer exchanges. Please measure before ordering if unsure about your size.

If you need to exchange your jewelry item, please contact us via email at hello@balticmermaid.com within the first 7 days of receiving your order. The item must be unworn and in original packaging and may be exchanged for store credit.

*Please note the original shipping is non refundable. A return label will be provided for you and sent via email. 

All exchanges must be pre approved and mailed in a padded envelope or box. Do not mail in a plain envelope as items can be lost in transit.

A store credit will be issued via email when the returned item is received.  

All custom items and/or items with tailored sizes are final sale and no returns or exchanges.

If there is a manufacture defect with your item we will gladly repair it within the first 7 days from purchase date. Please send us an email at hello@balticmermaid.com within the first 7 days of receiving your item to discuss a repair or exchange due to defect.

*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*If you are shipping an item back to us for exchange or repair, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if there is no tracking.

*The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

Additional non-returnable/exchangeable items:

  • Crystals: All crystals and minerals are final sale. If damaged in transit Baltic Mermaid LLC is not responsible for damage. Once item is in possession of mail carrier, liability is transferred to payee. Items are insured and damage or loss claims may be placed directly with USPS, keep all packaging and take videos. USPS will issue you a refund after you file a claim. Please email me if you need help.
  • Gift cards
  • Shipping: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.